Terms of Use

Effective Date: February 12, 2026

Legal Disclaimer

Welcome to Renderio, a cloud-based FFmpeg-as-a-service platform (the "Services", as more fully described below). The Service is owned and operated by Hodho OÜ, a company registered in Estonia, and these Terms of Use will govern the relationship between you and Hodho OÜ, or the Hodho OÜ subsidiary from which you are acquiring (directly or through an authorized distributor or reseller) the Services, as applicable ("Renderio", "we", "us", or "our").

PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS (THE "TERMS" OR "TERMS OF USE"), BECAUSE THEY, ALONG WITH OUR PRIVACY POLICY, CONSTITUTE A BINDING AGREEMENT BETWEEN YOU, THE INDIVIDUAL OR THE ENTITY ACCESSING OR USING THE SERVICE, AND RENDERIO. BY ACCESSING THE SERVICE OR BY USING IT IN ANY MANNER, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE THE SERVICE.

From time to time, Renderio may change the Terms to meet technical, operational and legal requirements. Renderio will post a notice about changes made to the Terms on the Renderio website, and may send you a notice by email. You may choose by written notice to Renderio to reject the amended Terms if the amendments adversely change your rights and if Renderio does not agree that such amended terms will not apply to you, terminate your account. By continuing to use your account with the Service after the new changes have taken effect, you indicate your agreement to the amended Terms.

About the Services

The Services consist of a cloud-based FFmpeg-as-a-service platform, providing media processing capabilities including video and audio transcoding, format conversion, image manipulation, thumbnail generation, and other media transformation operations through an API and integration endpoints designed for use with no-code platforms, AI agents, and automation workflows.

From time to time, Renderio may modify or enhance the Services, and may offer additional tools and features, free-of-charge or subject to additional fees. The additional tools and features may be governed by additional or different terms of service.

Grant of Right

Subject to these Terms and to the payment of fees, if applicable, Renderio grants you a worldwide, limited, non-exclusive, revocable, non-transferable, non-sublicensable right to use the Services solely for your personal or business use for websites, mobile applications, automation workflows, and systems owned or operated by you, and not for further commercialization or resale of the underlying media processing capabilities as a standalone competing service. Except as explicitly provided in these Terms, you may not use the Services for any other purpose.

User Account

When you register, Renderio will ask you to provide certain contact and personal details. Renderio will explicitly indicate the fields that are mandatory to complete. False, incorrect, or outdated information, such as an invalid email address, may prevent you from registering and impair Renderio's ability to provide you with the Services.

To login, you must provide your email address and password, or use a supported third-party authentication provider. Renderio may also establish and require from time to time additional or different means of identification and authentication for logging in and accessing the Services. You will maintain your login details in absolute confidentiality. Make sure that you change your password at least once every six months. You will immediately notify Renderio of any potential or actual misuse, or unauthorized use, of your account.

If your subscription terms expressly allow for termination at will, you may terminate your account through your account page, or by contacting Renderio via email at: support@renderio.dev. If your subscription is based on a renewable fixed period, you may elect not to renew your subscription by sending Renderio the applicable prior notice. Renderio may require you to verify your identity by sending Renderio additional information, as a condition for terminating your account. Following the termination of your account, you may no longer be able to access the Services. You are not entitled to a refund upon termination of these Terms.

Notwithstanding any remedies that may be available to Renderio under any applicable law, Renderio may temporarily or permanently deny, limit, suspend, or terminate your user account, prohibit you from accessing the Services, remove your content and take technical and legal measures to keep you off the Services without refund, if Renderio determines in its sole discretion that you: (i) abused your rights to use the Services; (ii) breached the Terms; (iii) violated any applicable law, rule, or regulation; and/or (iv) performed any act or omission which is harmful or likely to be harmful to us, or any other third party, including other users or providers of the Services.

Acceptable Use of the Services

When using the Services, you will abide by the applicable laws, rules and regulations, the Renderio Acceptable Use Policy and by any usage guidelines Renderio may convey to you from time to time.

You may not access or use the Services for any illegal or abusive purposes, or to develop or create a similar or competitive product or service to the Services. You will be responsible for all acts and omissions associated with your access and use of the Services and the access and use of the Services by employees, agents, contractors, end-users and any other third party who may access or use the Services on your behalf, or at your permission ("Authorized Users"). Any use of your account is subject to your sole responsibility.

You can use your account for, and may allow your Authorized Users to, upload, store, process, transform, deliver, make available and distribute content ("Contributed Content") through the Services and on your websites and applications, subject to any content upload technical and safety guidelines and limitations which will be conveyed to you through your account dashboard, and amended from time to time. Renderio may, but is under no duty to, review all Contributed Content and remove or block access to such content, as more fully described below.

Without derogating from any provisions under the Renderio Acceptable Use Policy, you will not, and be responsible that your Authorized Users will not, access and use the Services (including to upload or transmit any Contributed Content) for any illegal, harmful, fraudulent, or offensive purpose or to transmit, store, display, distribute or otherwise make available content that is infringing upon any third party rights, illegal, harmful, supportive of or promoting violence or violent extremism, advocating hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment, indecent, obscene, defamatory, libelous, harassing, threatening, fraudulent, offensive, enables online gambling or inconsistent with the generally accepted practices of the Internet community.

API Usage and Rate Limits

The Services are provided primarily through API endpoints. You agree to use the API in accordance with published rate limits, usage quotas, and technical documentation. Renderio reserves the right to throttle, suspend, or restrict API access if usage patterns are deemed excessive, abusive, or harmful to the stability and performance of the Services.

You shall not attempt to circumvent any rate limits, authentication mechanisms, or usage restrictions imposed by Renderio. Automated or programmatic access must comply with the technical guidelines published on the Renderio website and documentation.

Privacy and Data Protection

Renderio provides the Services subject to Renderio's Privacy Policy and data protection rules. Please review and familiarize yourself with our Privacy Policy.

To the extent that you process personal data through the Services, you represent and warrant that you have obtained all necessary consents and legal bases for such processing and that your use of the Services complies with all applicable data protection laws, including but not limited to the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Estonian Personal Data Protection Act.

Content Removal

Renderio respects the copyrights of its users and any other person. If you believe that your copyrights are abused on the Services, please send us a written notification at: support@renderio.dev. Renderio will act in accordance with applicable copyright law, including the EU Copyright Directive and relevant Estonian legislation, in respect of any Contributed Content that is alleged to infringe the copyright of any third party.

Renderio may report any Contributed Content and share user identifiable information, if Renderio believes, in its sole discretion, that such content is illegal or abusive or may violate any third party rights.

If you believe that any of your rights, other than copyrights, are abused on the Services, please contact Renderio at: support@renderio.dev. Renderio may ask you to provide additional information to process your complaint. Renderio will make reasonable efforts to review your complaint and respond promptly. Note that Renderio's ability to respond to anonymous complaints is very limited.

Renderio may remove any Contributed Content if Renderio believes, in its sole discretion, or receives a notice from a third party, that such content may violate any third party rights. Prior to removing the said content, Renderio will block access to it and provide you a 48 hours prior notice before final removal of said content without maintaining any backup copy.

Service Fees

Renderio offers some of its plans free of charge.

You may pay the fees by using the methods of payments as available, published and updated from time to time on the Services. Fees will be regarded as paid only after your payment has been confirmed. The Services will be available to you promptly after you have paid the Service fees. You acknowledge that fees are not refundable.

Payments will include applicable taxes and you are responsible for all taxes, including VAT where applicable. You will pay all fees and taxes in a timely manner and in compliance with Renderio's pricing schedule and you will reimburse Renderio for any interest and collection costs resulting from overdue payments. All invoices will be sent digitally.

Renderio will make its best efforts to have a transaction processed accurately and expeditiously and reimburse you for any excess payment that you were mistakenly charged with. However, Renderio will not be liable for mistakes, errors, malfunctions and miscalculations made by the payment service providers.

Upon failure to make any payment, and following a seven (7) days prior notice of due payments sent to you, Renderio may remove, disable or terminate your account. You waive any and all claims against Renderio and anyone on Renderio's behalf in connection therewith. If an invoiced amount is not received by Renderio by its due date, then, without derogating from any other remedies available to it, Renderio may charge a late payment interest at a rate of 1.5% of the unpaid amount per month, or, if lower, the maximum rate permitted by applicable law, and shall be entitled to reasonable expenses incurred (including reasonable attorneys' fees) in connection with the collection of an overdue payment.

Service Level Agreement (SLA)

Renderio strives for a 99.9% Uptime. "Uptime" means the percentage of time in a subscription month that Renderio's API services and management console are available for access, as measured by Renderio.

Intellectual Property

As between you and Renderio, and to the extent permitted by applicable law, you own and retain all rights in any Contributed Content. You acknowledge that you are responsible to make sure you have all sufficient copyrights and Intellectual Property rights to the Contributed Content, including for ensuring that it does not violate any third party's rights, applicable law or these Terms.

Except for your Contributed Content, all rights, title and interest in and to the Services, including any intellectual property rights, whether registered or not, and any goodwill associated therewith, are owned by, or licensed to Hodho OÜ. Unless as expressly provided herein, these Terms do not grant you any rights to patents, copyrights, trademarks (whether registered or unregistered), trade names, trade secrets, domain names or any other rights, functions or licenses with respect to the Services and you may not use the Services for any other purpose without Renderio's prior, express written authorization.

Renderio does not claim ownership over Contributed Content. However, you grant Renderio permission to use your Contributed Content for the purposes of providing, developing and supporting the Services. You grant Renderio permission to use your Company name and logo on the Renderio website and any Renderio-issued publications. If you wish to decline Renderio's use of your name and logo, please contact Renderio at: support@renderio.dev. You acknowledge that Renderio may adjust and modify Contributed Content per your requests and as necessary for the provision of the Services.

The output generated by the Services (e.g., transcoded videos, converted images, processed media files) will be deemed as part of your Contributed Content, and is subject to these Terms, including our Acceptable Use Policy. You retain full ownership of such output.

Confidentiality

"Confidential Information" means any information furnished or made available by one party to the other, that is identified as "confidential" or "proprietary," either by legend on written or electronically stored material, or which ought reasonably to be recognized as confidential or proprietary by virtue of its nature or the circumstances of its disclosure. The foregoing will not be considered as Confidential Information of a party: (a) is or becomes available to the public through no breach of the receiving party; (b) was rightfully known without restriction on use or disclosure prior to such information being disclosed or made available to the receiving party; or (c) is received from a third party entitled to disclose such information without restriction.

Each of Renderio and you will maintain strict confidentiality of the other's Confidential Information and will not use, disclose or have such Confidential Information disclosed, directly or indirectly to any third party, except as specifically required to provide or receive the Services, or subject to the other party's prior permission. Each of you and Renderio will take precautions to maintain the confidentiality of the other party's Confidential Information with the same degree of care as to its own Confidential Information, but in no case less than reasonable care. Upon termination of these Terms, either party will use commercially reasonable efforts to delete all copies of the other's Confidential Information that is stored on its system or in its possession, except for retaining data for legitimate business purposes or as required under applicable laws, including under tax related requirements, account settling, record keeping, archiving and legal issues.

If Renderio is compelled by law, a competent court or government action, to disclose the other party's confidential information, Renderio shall furnish only such portion of the Confidential Information which is legally required, and shall exercise all reasonable efforts to obtain confidential treatment for such information.

Disclaimer of Warranty

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED FOR USE "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES OF ACCURACY, RELIABILITY, LIKELY-RESULT, MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR IT BEING UP-TO-DATE. USE OF THE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENDERIO AND ITS AFFILIATES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND GUARANTEES WITH RESPECT TO THE SERVICES, THE ACCURACY, RELIABILITY, ADEQUACY OR COMPLETENESS OF THE SERVICES OR ANY OTHER MATERIAL PROVIDED BY ANY LINK TO ANOTHER WEBSITE OR SERVICE, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, QUALITY, LIKELY-RESULT, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF THE SERVICES WHETHER MADE BY RENDERIO AND ITS AFFILIATES' EMPLOYEES OR OTHERWISE, WHICH IS NOT CONTAINED IN THESE TERMS, WILL BE DEEMED TO BE A WARRANTY BY RENDERIO OR ITS AFFILIATES FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF RENDERIO OR ITS AFFILIATES WHATSOEVER.

Limitation of Liability

RENDERIO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE, COSTS, EXPENSES AND PAYMENTS OR FOR ANY LOSS OF PROFIT OR LOSS OF DATA, EITHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT (INCLUDING PRE-CONTRACTUAL STATEMENTS), STRICT LIABILITY, STATUTORY LIABILITY OR IN ANY OTHER CAUSE OF ACTION, ARISING FROM, OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER OR NOT RENDERIO OR ANY SUCH AFFILIATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, LOSS, COSTS, EXPENSES OR PAYMENTS.

RENDERIO AND ITS AFFILIATES' AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS OR CAUSES OF ACTION ARISING UNDER THESE TERMS OR IN CONNECTION WITH THE SERVICES, WHETHER ARISING OUT OF BREACH OF CONTRACT (INCLUDING PRE-CONTRACTUAL STATEMENTS), TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTORY LIABILITY OR ANY OTHER CAUSE OF ACTION, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY RECEIVED BY RENDERIO FROM YOU DURING THE TWELVE (12) MONTHS BEFORE THE OCCURRENCE OF THE EVENTS GIVING RISE TO SUCH LIABILITY.

NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, RENDERIO WILL NOT EXCLUDE OR LIMIT ITS LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE; FRAUD OR FRAUDULENT MISREPRESENTATION; OR ANY OTHER LIABILITY WHICH MAY NOT BE LIMITED UNDER APPLICABLE LAW.

Indemnification

You will indemnify, defend and hold harmless, Renderio, Renderio's affiliates and Renderio and Renderio affiliates' employees, directors, shareholders, advisors or anyone acting on Renderio's behalf with respect of any claim, demand, damage, loss, loss of profit, payment or expense, including reasonable attorney fees Renderio incur in connection with an alleged or actual breach of these Terms or an alleged or actual unlawful or tortuous action or inaction with respect to the Services by you or by anyone on your behalf. Such indemnity will include, but will not be limited to, legal expenses and attorney fees.

Beta Services

Renderio may offer from time to time, at its sole discretion, products or features available to you on a trial, beta, early access, or similar basis ("Beta Services"). Renderio provides Beta Services on an "as-is" basis. Beta Services may be changed at any time, including in a manner that reduces their functionality, may not be supported under the same support level as the Services, nor subject to the same security obligations or audits as the Services, and Renderio will have no liability arising out of or in connection with Beta Services. You acknowledge that you have the right, at your discretion, to elect whether to use any Beta Services.

Governing Law and Jurisdiction

These Terms, the Services or any dispute arising out of or related thereto, will be governed solely by the laws of the Republic of Estonia, regardless of your country of origin or where you access the Services, and without giving effect to any conflicts of law principles which would result in the application of the laws of a jurisdiction other than Estonia.

The competent courts in Tallinn, Estonia (Harju County Court) will have sole and exclusive jurisdiction over any claim in connection with the Services and in respect of any matter relating to the validity, applicability, performance or interpretation of these Terms. You agree to the exclusive jurisdiction of the above mentioned courts, agree to accept service of process by any means permitted by the applicable law and hereby waive any jurisdictional, conflict of law or venue defenses otherwise available to you.

Notwithstanding the foregoing, if mandatory consumer protection laws in your jurisdiction require that the laws or courts of your country of residence apply, such mandatory provisions shall apply to the extent required by law.

General

These Terms along with the Privacy Policy constitute the entire agreement between you and Renderio with respect to the access and use of the Services and supersede any and all agreements, negotiations and understandings, whether written or oral, about the Services, except that if you have separately entered with Renderio into an online or written agreement or subscription form that incorporates by reference these Terms, any terms of such agreement or subscription form that add to, conflict with or change, these Terms shall prevail.

No waiver, concession, extension, representation, alteration, addition or derogation from these Terms will be effective unless affected in writing and signed by the party whose waiver is made.

You may not assign your rights and obligations under these Terms without Renderio's prior written consent and any assignment without such prior written consent will be void. Renderio may freely assign its rights and obligations herein. Subject to any provisions herein with regard to assignment, all covenants and agreements herein shall bind and inure to the benefit of the respective heirs, executors, administrators, successors and assigns of the parties hereto.

Severability

If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of these Terms will remain in full force and effect.

Contact Us

You may contact Renderio with any questions about the Services:

Renderio will make efforts to address your inquiry promptly.